Frequently Asked Questions

Everything you need to know about your Caseoh Merch order.

How long will it take for my order to ship?

Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-3 weeks.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.

How do I know which size to order?

Each product page includes a detailed size chart. Our apparel generally follows standard unisex sizing, but we recommend measuring a favorite shirt at home to compare.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees or import taxes incurred upon arrival.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.